FAQ
How long will it take to turnaround my racket?
Our turnaround times are typically 3-4 working days. If required, we can turnaround rackets in 24-48 hours providing you meet the cut-off time at our drop-off locations (usually 12:00pm). We charge an additional £8 per racket for next day express services. Please contact us in advance to confirm we can do this and mark clearly on the label that you want the “express service”.
Can you do stringing on the spot?
We can do stringing on the spot at our Acton and Hammersmith locations (for Badminton, only Acton). There is an additional £10 charge for this. It typically takes between 20-30 minutes to string a racket depending on the speed of the stringer and complexity of the racket.
How do I pay?
When your racket is ready we will send you an invoice with payment details (you click on the link through the invoice to take you to a secure site for payment by card). Once paid, your racket will be ready for collection from the next day (next working day at Bank, Mayfair, Fulham and Victoria). We also have a card reader at the Acton location. Please note we do not accept cash at the Bank, Fulham, Victoria and Mayfair drop off locations.
How do I choose a string and tension?
In theory - the higher the tension, the more control. The lower the tension, the more power.
Synthetic gut is softer string that is softer on the arm but breaks more easily (particularly at higher standards of play). A polyester will be more suitable for those who break regularly who are looking for more durability. Our basic synthetic gut and polyester strings are good quality and provide value for money. We also offer most of the main brands.
We are happy to provide advice and recommendations, but preference will vary from player to player. Please do contact us for advice.
Can you string all rackets?
Yes, but if a racket has a cracked frame or is broken we will require specific permission to restring as we do not accept liability should the racket break further on stringing. We will contact you in advance of stringing if we find this to be the case.
Do you regrip?
Yes we can re-grip with base and over-grips
Do you sell rackets?
Yes. We can often procure rackets at market leading prices and can also make recommendations. We also often have good quality second-hand rackets for sale. Contact us for more details.
Do you offer a demo program?
Yes we have demo rackets in stock which you can rent for 5 days at a time and we will then offer a discount on a purchase though us.
How long should strings last?
We would generally consider any string over three months old to be a dead string as strings gradually lose tension over time regardless of whether the racket is used or now.
Some players will break every few hours (or more often) depending on level and style of play. This can happen even with the most durable polyester strings. Other people will hardly ever break and the rackets will just become looser over time.
Strings can break from wear and tear or from mis-hits. We regularly speak to people whose rackets have been recently restrung and have suddenly broken strings again - most often due to mishits near the frame where the strings are more rigid. We will of course take a look at the cause of breakage but can only provide restrings due to stringing error which is rare.
Can I choose the colour of my string?
Yes, although this will influence the range and type of string available. If you want a specific colour or do not want a specific colour please specify clearly on the label otherwise we will assume you are colour-agnostic.
Terms and Conditions
Terms and Conditions - Racket restringing and maintenance service
By dropping off your racket at one of our locations you agree to the following terms and conditions
You have supplied us with all the necessary information to restring your racket to your specifications. Any omission may be subject to interpretation by ourselves and will be billed accordingly. Any subsequent changes required will be subject to additional charges.
We reserve the right to refuse service but will provide an explanation if reasonable to do so.
Payment is to be made on receipt of invoice and before collection of racket.
We reserve the right to hold rackets where payment has not been received.
Turnaround times are indicative only unless an express fee has been paid. We endeavour to turn around rackets in a reasonable amount of time and by this definition, up to 14 days.
We reserve the right to charge a storage fee of £5 per week if your racket is not collected within 5 days of completion and return to the drop off location.
Racket redelivery fees will be imposed for rackets requested outside of our normal collection and delivery windows (where no express charge has been paid) and where no restringing service has been provided.
We do not take responsibility for any string (or other items) not provided by ourselves or premature breakage therof.
We do not take responsibility for any pre-existing damage to rackets, scratches or the like and it is your responsibility to take time and dated pictures of your racket beforehand. We will endeavour to identify any cracks in rackets before stringing but do not take responsibility for any micro cracks that extend during the stringing process. We use the highest quality stringing machines, Wilson Baiardo.
If you change your mind it is your responsibility to inform us as soon as possible however if the service has already been provided your are still liable for this.
We will advise you to the best of our ability on string and tension but take no responsibility for the ultimate choice. Any subsequent change will be chargeable at prevailing rates.
Any issues with the racket must be notified immediately on collection. We will offer restrings only on the rare occasion that errors are made and will not restring due to mishits or wear and tear (including items in cases damaging strings).